Smart Touch Cleaning LLC ("we", "us", "Smart Touch Cleaning") operates the Smart Touch Cleaning website at smartouchcleaning.com and the Smart Touch Cleaning mobile apps for iOS and Android (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
| Category | Examples | How we use it |
|---|---|---|
| Contact | Name, phone number, email, service address | Schedule cleanings, send confirmations and reminders, route the team to your home |
| Payment | Card data (handled directly by Stripe — we never see or store full card numbers), Venmo/Zelle/CashApp handle, check images | Charge for completed services, issue receipts |
| Location | Service address you enter; precise device location when staff users are on the clock | Match address to map, navigate to job, calculate ETA for clients |
| Communications | SMS messages between you and our team, in-app chat, support emails | Run your service, resolve issues |
| Photos | Check scans, before/after photos, damage reports (only when you provide them) | Process check payments, document the work, dispute resolution |
| Account | User ID, login type (client / staff / admin), preferences | Authenticate you and personalize the app |
2. How we use information
- Provide, operate, and maintain the Service (book, send, complete cleanings)
- Process payments through Stripe, Authorize.net, and the bank rails for Venmo / Zelle / CashApp
- Send service-related SMS and email (confirmations, reminders, on-the-way alerts, receipts)
- Respond to support requests
- Improve the Service (anonymized usage patterns only)
- Comply with legal obligations (tax records, court orders)
3. Sharing
We share information only with:
- Service providers who help us run the business: Stripe (payments), Twilio (SMS / voice), Titan Email (transactional email), AWS / our hosting provider (servers).
- Our cleaning staff — your name, service address, gate / lockbox codes you provide, and special instructions are visible to the cleaner assigned to your booking.
- Law enforcement when required by valid legal process.
We do not sell personal information. We do not share it with advertisers or data brokers.
4. Location data
The app requests "While Using" location permission. For clients, location is used only when you actively use the booking flow (to confirm your address on a map). For our staff, location is used to clock in at customer addresses and to navigate. The app does not track your location in the background.
5. Camera and microphone
The app requests camera access for check scanning and before/after photos, only when you tap those buttons. Microphone access is used for in-app phone calls to our office, only during an active call.
6. Push notifications
If you allow notifications, we send you booking confirmations, reminders, on-the-way alerts, and (for staff) job assignments. You can disable notifications anytime in iOS / Android Settings.
7. Data retention
We keep booking and payment records for as long as required by tax and accounting law (typically 7 years). You can request deletion of any other personal data by emailing info@smartouchcleaning.com — we will respond within 30 days.
8. Your rights
You may request to:
- See what data we have about you
- Correct inaccurate data
- Delete your account and associated personal data (subject to legal retention)
- Opt out of marketing messages — text STOP to any SMS we send, or unsubscribe from any email
To exercise any right, email info@smartouchcleaning.com.
9. Children
The Service is for users 18 and over. We do not knowingly collect data from children under 13.
10. Security
We use industry-standard encryption in transit (HTTPS / TLS) and at rest. Card data never touches our servers — it is tokenized by Stripe. No system is perfectly secure; if a breach affects you we will notify you per applicable law.
11. Changes to this policy
We may update this policy. We will post the new effective date at the top. Significant changes will be announced in the app and / or by email.
12. Contact
Smart Touch Cleaning LLC
Winston-Salem, NC
Email: info@smartouchcleaning.com
Phone: (336) 505-4017
Web: smartouchcleaning.com