Privacy Policy

Smart Touch Cleaning LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartouchcleaning.com, use our booking services, or engage with us for cleaning services in Winston-Salem, North Carolina and surrounding areas.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Book a cleaning service through our website or chat system
• Create a customer account
• Contact us via phone, email, or our online chat
• Subscribe to our newsletter or promotional communications

This information may include:

• Full name
• Phone number
• Email address
• Service address and ZIP code
• Property type and size information
• Payment information (processed securely through our payment provider)
• Bank account information, including routing and account numbers, when paying by check (processed electronically as an eCheck through Authorize.Net)
• Service preferences and special instructions

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your cleaning service bookings
• Communicate with you about appointments, confirmations, and reminders via SMS and email
• Process payments securely, including credit/debit card and eCheck/ACH transactions
• Provide customer support and respond to inquiries
• Send promotional offers and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
• Calculate service pricing based on your location

AI-Powered Chatbot & Automated Services

Our website uses an AI-powered chatbot to assist you with booking services, answering questions, and providing customer support. By using our chat feature, you acknowledge and agree to the following:

How Our AI Chatbot Works

• Our chatbot uses artificial intelligence technology to understand your requests and provide relevant responses
• The chatbot can help you schedule cleaning appointments, get pricing information, and answer frequently asked questions
• Conversations with the chatbot may be processed by third-party AI service providers to generate responses

Information Collected by the Chatbot

When you interact with our AI chatbot, we collect:

• Your chat messages and conversation history
• Personal information you provide during the conversation (name, phone, email, address, booking preferences)
• Date and time of your interactions
• Device and browser information

How Chatbot Data is Used

• To process your booking requests and service inquiries
• To provide personalized responses and recommendations
• To send booking confirmations and follow-up communications
• To improve our AI system's accuracy and helpfulness
• To maintain records of your service requests

Important Disclosures

• AI Limitations: Our chatbot is an automated system and may not always provide perfect responses. For complex inquiries, you may be directed to a human representative.
• Data Processing: Your conversations may be processed using AI services provided by third parties (such as OpenAI or Anthropic) who are bound by their own privacy policies and data protection agreements.
• Human Review: Chat conversations may be reviewed by our staff for quality assurance, training purposes, or to complete your service requests.
• No Sensitive Information: Please do not share sensitive personal information such as Social Security numbers, full credit card numbers, bank account numbers, or passwords through the chatbot.

Your Choices

If you prefer not to use our AI chatbot, you can:

• Contact us directly by phone or email
• Use our standard booking form on the website
• Request that your chat history be deleted by contacting us

SMS/Text Message Communications

By providing your phone number and booking a service, you consent to receive transactional SMS messages including:

• Booking confirmations
• Appointment reminders
• Service updates and notifications
• Responses to your inquiries

Message and data rates may apply. You may opt out of promotional messages at any time by replying STOP to any message. Transactional messages related to your bookings will continue unless you cancel your service.

Check & eCheck/ACH Payment Processing

We accept personal and business checks as a form of payment for our cleaning services. When you provide a check, we process it electronically as an eCheck (electronic check) transaction through Authorize.Net. By providing a check as payment, you acknowledge and agree to the following:

• Electronic Processing: When you provide a physical check, the bank routing number, account number, and check amount are entered into our secure payment system and processed electronically through Authorize.Net's payment gateway. Your physical check serves as your authorization for this electronic transaction.
• Information Collected: We collect your bank name, bank routing number, bank account number, account type, and name on the account from the check you provide.
• NACHA Compliance: All eCheck transactions are processed in compliance with NACHA (National Automated Clearing House Association) rules and regulations.
• Authorization: By providing a check for payment, you authorize Smart Touch Cleaning LLC to initiate an electronic debit to your bank account for the specified amount.
• Security: Bank account information is encrypted during transmission and is not stored on our servers. All eCheck processing is handled by Authorize.Net, a PCI DSS-compliant payment gateway.
• Processing Time: eCheck transactions typically take 3–5 business days to clear and may be subject to returns if the account has insufficient funds or if incorrect information is provided.
• Refunds: Refunds for eCheck payments will be processed back to your bank account and may take additional business days to appear.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party companies that assist us in operating our business, such as payment processors (Stripe, Authorize.Net), SMS service providers (Twilio), and email services, who are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Protection: To protect our rights, privacy, safety, or property, and that of our customers and the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication for our systems
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: