Frequently Asked Questions

Our residential cleaning services are competitively priced:

• Weekly cleaning: $89/visit
• Bi-weekly cleaning: $99/visit
• One-time cleaning: $129/visit
• Deep cleaning: Starting at $199
• Move in/out: Starting at $229

Final pricing depends on your home's size, number of rooms, and specific services selected. We offer transparent, upfront pricing with no hidden fees.

Simply click the chat bubble in the bottom right corner or the "Chat and Book with AI" button on our homepage. Our AI assistant will guide you through the booking process. Just tell it what service you need, provide your address, preferred date, and contact information. You'll receive instant confirmation via SMS and email!

Yes! We offer same-day cleaning service based on availability. Book online via our AI chat or call us at (336) 505-9280 for immediate assistance. We understand that sometimes you need a clean home fast!

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and can process payments securely online. Payment is typically collected after the service is completed to your satisfaction.

We ask for 48 hours notice for any cancellations or reschedules. Cancellations with less than 24 hours notice may be subject to a cancellation fee. This helps us manage our schedule and ensure all customers receive timely service.

Our standard cleaning includes:

• All rooms dusted and vacuumed
• Kitchen counters, sink, and appliance exteriors cleaned
• Bathrooms sanitized (toilets, sinks, showers/tubs)
• Floors vacuumed and mopped
• Mirrors and glass cleaned
• Trash emptied and bags replaced
• Beds made (linens straightened)

Deep cleaning includes everything in a standard cleaning PLUS:

• Inside oven, refrigerator, and microwave
• Baseboards and door frames
• Window sills and tracks
• Light fixtures and ceiling fans
• Behind and under furniture
• Cabinet fronts and handles
• Detailed grout scrubbing in bathrooms

We recommend a deep cleaning as your first service or every 3-6 months. Learn more about deep cleaning →

Yes! We provide all cleaning supplies and equipment. We use eco-friendly, non-toxic products that are safe for kids and pets. If you have specific products you prefer us to use, just let us know and we're happy to accommodate.

Yes! We specialize in quick turnover cleaning for Airbnb and vacation rental hosts. Our service includes linen changes, restocking essentials, property inspection, and photo documentation. Starting at $120 per turnover with same-day availability. Learn more →

Absolutely! All Smart Touch Cleaning professionals undergo thorough background checks before joining our team. We are fully licensed, bonded, and insured for your complete peace of mind. Your home and belongings are always protected.

Yes! Unlike 99% of other maid services, we assign the same cleaning technician to your home for every visit. This means they'll know your preferences, your home's layout, and can provide consistent, personalized service.

Your satisfaction is our top priority! We offer a 100% satisfaction guarantee. If you're not completely happy with any aspect of our service, contact us within 24 hours and we'll re-clean the area at no additional charge.

No, you don't need to be home. Many of our clients provide a spare key, garage code, or smart lock access. Your belongings are always safe with our background-checked, insured team. We'll notify you when we arrive and when we're finished.

We proudly serve Winston-Salem and the entire Piedmont Triad region, including:

• Winston-Salem
• Greensboro
• High Point
• Clemmons
• Kernersville
• Lewisville
• Pfafftown
• Walkertown
• And surrounding communities

Not sure if we service your area? Chat with our AI or call (336) 505-9280 to check.