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Frequently Asked Questions

Find answers to common questions about our cleaning services

💰 Pricing & Booking

How much does house cleaning cost in Winston-Salem? +
Our residential cleaning services are competitively priced:
  • Weekly cleaning: $89/visit
  • Bi-weekly cleaning: $99/visit
  • One-time cleaning: $129/visit
  • Deep cleaning: Starting at $199
  • Move in/out: Starting at $229
Final pricing depends on your home's size, number of rooms, and specific services selected. We offer transparent, upfront pricing with no hidden fees.
How do I book using the AI assistant? +
Simply click the chat bubble in the bottom right corner or the "Chat and Book with AI" button on our homepage. Our AI assistant will guide you through the booking process. Just tell it what service you need, provide your address, preferred date, and contact information. You'll receive instant confirmation via SMS and email!
Do you offer same-day cleaning service? +
Yes! We offer same-day cleaning service based on availability. Book online via our AI chat or call us at (336) 505-4017 for immediate assistance. We understand that sometimes you need a clean home fast!
What payment methods do you accept? +
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and can process payments securely online. Payment is typically collected after the service is completed to your satisfaction.
What is your cancellation policy? +
We ask for 48 hours notice for any cancellations or reschedules. Cancellations with less than 24 hours notice may be subject to a cancellation fee. This helps us manage our schedule and ensure all customers receive timely service.
Should I tip my house cleaner? +
Tipping is optional and always appreciated but never required. Many of our Winston-Salem clients tip $10-$20 per visit for recurring service or 10-15% of the cleaning total. Holiday tips are common. Tips can be cash at the door, added to your invoice, or sent via Venmo/Cash App to the assigned cleaner.
How much does a deep cleaning cost in Winston-Salem? +
Deep cleaning in Winston-Salem costs $159-$349 depending on home size. A 3-bedroom deep clean typically costs $229. Deep cleaning includes baseboards, light fixtures, inside appliances, window tracks, and detail work that is not part of a standard cleaning.
How much can I save with recurring cleaning service? +
Weekly recurring cleaning saves up to 20% compared to one-time rates, bi-weekly saves up to 15%, and monthly saves up to 10%. A 3-bedroom home that costs $179 one-time drops to $149 bi-weekly or $129 weekly. Recurring service also keeps your home in better shape so individual visits go faster.
How far in advance should I book? +
For weekday slots, 24-48 hours is typically enough notice. For weekends or peak times (spring cleaning season, end-of-month move-outs, holiday season), book 1-2 weeks ahead. Same-day availability exists most weekdays but is limited - book via AI chat or call (336) 505-4017.

🧹 Our Services

What's included in a standard cleaning? +
Our standard cleaning includes:
  • All rooms dusted and vacuumed
  • Kitchen counters, sink, and appliance exteriors cleaned
  • Bathrooms sanitized (toilets, sinks, showers/tubs)
  • Floors vacuumed and mopped
  • Mirrors and glass cleaned
  • Trash emptied and bags replaced
  • Beds made (linens straightened)
What's the difference between standard and deep cleaning? +
Deep cleaning includes everything in a standard cleaning PLUS:
  • Inside oven, refrigerator, and microwave
  • Baseboards and door frames
  • Window sills and tracks
  • Light fixtures and ceiling fans
  • Behind and under furniture
  • Cabinet fronts and handles
  • Detailed grout scrubbing in bathrooms
We recommend a deep cleaning as your first service or every 3-6 months. Learn more about deep cleaning →
Do you bring your own supplies and equipment? +
Yes! We provide all cleaning supplies and equipment. We use eco-friendly, non-toxic products that are safe for kids and pets. If you have specific products you prefer us to use, just let us know and we're happy to accommodate.
Do you offer Airbnb/vacation rental cleaning? +
Yes! We specialize in quick turnover cleaning for Airbnb and vacation rental hosts. Our service includes linen changes, restocking essentials, property inspection, and photo documentation. Starting at $120 per turnover with same-day availability. Learn more →
How long does a typical cleaning take? +
Standard cleaning takes about 2 hours for a 1-bedroom apartment, 3 hours for a 3-bedroom home, and 4-5 hours for a larger 4-5 bedroom home. Deep cleaning takes roughly 1.5-2x as long. Move-out cleans depend heavily on home condition. We staff teams of 2-3 cleaners to keep visits efficient.
Can I customize what gets cleaned? +
Yes. Tell us your priorities when booking - we can focus on bathrooms, skip rooms you don't use, deep-clean a specific area, or add specific tasks like inside oven or refrigerator. Recurring clients build a custom checklist over the first 2-3 visits as we learn the home.
Do you do laundry or change sheets? +
Yes, both are available as add-ons. Sheet change with fresh linens you provide is $10-$15 per bed. Laundry (wash, dry, fold) starts at $25 per load. We also handle ironing on request. These are popular add-ons for recurring service and Airbnb turnovers.
Do you clean inside windows? +
Yes, inside window cleaning is available as an add-on. Standard cleaning covers mirrors and glass surfaces but not full window panes. Add-on window cleaning is $5-$10 per window including sill and track. Exterior windows are not part of our service - we recommend a dedicated window cleaning company.

🔒 Trust & Safety

Are your cleaners background checked and insured? +
Absolutely! All Smart Touch Cleaning professionals undergo thorough background checks before joining our team. We are fully licensed, bonded, and insured for your complete peace of mind. Your home and belongings are always protected.
Will I have the same cleaner each time? +
Yes! Unlike 99% of other maid services, we assign the same cleaning technician to your home for every visit. This means they'll know your preferences, your home's layout, and can provide consistent, personalized service.
What if I'm not satisfied with the cleaning? +
Your satisfaction is our top priority! We offer a 100% satisfaction guarantee. If you're not completely happy with any aspect of our service, contact us within 24 hours and we'll re-clean the area at no additional charge.
Do I need to be home during the cleaning? +
No, you don't need to be home. Many of our clients provide a spare key, garage code, or smart lock access. Your belongings are always safe with our background-checked, insured team. We'll notify you when we arrive and when we're finished.
What if you accidentally break something? +
We're insured for accidental damage and bonded for theft, with $2 million liability coverage. If something gets broken during a cleaning, we'll document it immediately, notify you, and either repair, replace, or reimburse the fair-market value. Damage is rare - it's happened fewer than 5 times in 1,250+ cleanings.
Are pets a problem during cleaning? +
Pets are welcome and we love them. Our team is comfortable with dogs and cats. For the safety of skittish pets, you can crate them or keep them in one room while we clean. Let us know any pet allergies in your home and we'll use products safe for the species (e.g., no essential oils with cats).

📍 Service Areas

What areas do you service? +
We proudly serve Winston-Salem and the entire Piedmont Triad region, including:
  • Winston-Salem
  • Greensboro
  • High Point
  • Clemmons
  • Kernersville
  • Lewisville
  • Pfafftown
  • Walkertown
  • And surrounding communities
Not sure if we service your area? Chat with our AI or call (336) 505-4017 to check.
Do you charge extra for cities outside Winston-Salem? +
Yes, a small travel surcharge applies for cities farther from our Winston-Salem home base. Surcharges range from $5 (close Forsyth towns like Walkertown) to $20 (Reidsville, Asheboro). Greensboro and High Point are $10-$15 extra. Recurring weekly or bi-weekly clients sometimes get the surcharge waived after the first few visits.
What if my town isn't on your service area list? +
Call us at (336) 505-4017 - we sometimes accept jobs outside our regular service area for recurring weekly clients or larger one-time deep cleans. We try to keep crews efficient by serving customers within a tight geographic radius, but exceptions are possible for the right fit.

Still have questions?

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